National park permits for Mount Rinjani are non refundable, and this rule is set directly by Mount Rinjani National Park. Once a permit is issued for a specific date, the park does not allow any refunds or changes, even if the hiker cancels, changes plans, or cannot travel. This is why it is important to be certain about your trekking dates before paying for permits. The fee goes straight to the national park, and they do not return or credit this amount under any circumstances.
For the trek itself, there is no deposit required, which means there is no penalty for cancelling your booking with us. We keep the process flexible so travelers do not feel stressed about unexpected changes in plans. If something comes up and you need to cancel your trek, you can do so at any time without any charge. The only cost you would lose is the national park permit fee that was already paid on your behalf.
We do ask that hikers inform us as soon as possible if they need to cancel. This helps us adjust schedules, release guides and porters for other treks, and prevent wasted preparation. Timely communication is greatly appreciated by our team and ensures smooth planning for everyone. Other than the non refundable national park permit, the entire booking remains flexible and risk free for our guests.
